Glossary

Plain-language definitions of the terms used in WRMS Pro and this documentation.

Term	Meaning
Admin	A built-in access level with full access to the workshop.
Audit log	The record of who changed what, and when.
Balance Due	What is still owed on an invoice after payments.
Custom role	A set of permissions you create, such as Technician, and assign to Members.
Customer	A person or business you do work for.
Excluded line	A quote line shown to the customer but not counted in the total.
Finding	See Observation.
GST	Goods and Services Tax. Set up in WRMS Pro as a 10% tax rate with the label GST.
Inclusive / exclusive tax	Whether the prices you enter already include tax (inclusive) or have it added on top (exclusive).
Inspection	A checklist completed against a vehicle, with grades, readings, notes and photos.
Inspection template	The checklist an inspection is based on.
Invoice	The bill for a work order. Every work order has one.
Labour preset (Labor Presets on screen)	A saved bundle of labour lines and parts you add to jobs in one step.
Member	A built-in access level whose rights come from their custom role.
Observation	Something a technician noticed that may need work later. Shown on the customer's invoice.
Organisation (Organization on screen)	Another word for your workshop in WRMS Pro.
Owner	The person who created the workshop. Full access, including the WRMS Pro subscription.
Parts-only sale	An invoice for parts with no vehicle, for over-the-counter sales.
Plan feature	A capability that must be included in your WRMS Pro plan.
Predicted maintenance	WRMS Pro's estimate of a vehicle's odometer and when its next service is due.
Presenter	Full-screen view of the Work Board for a workshop TV.
Price list	Agreed pricing for a customer: parts discount, labour rate, fixed part prices.
Purchase order (PO)	An order to a supplier for stock.
Quote	A priced proposal the customer can accept before work starts.
Reminder	A dated or odometer-based note that alerts your team when due.
Reorder point (Min Qty)	The stock level at which a part counts as low.
Scheduled message	A message to a customer sent automatically at a set time, once or repeating.
Service record	The older name for a work order, still used on a few screens.
Share link	A private web address for one document that a customer opens without logging in.
Status report	A video and message update on a job, sent to the customer.
Stock movement	A recorded change to a part's quantity.
Technician	A person work is assigned to on the Work Board. May or may not have a login.
Tyre hotel (Tire Hotel on screen)	The optional module for storing customers' tyre sets.
Void	Withdrawing an invoice while keeping its number on file.
Webhook	A message WRMS Pro sends to another system when something happens.
Work bay	A place work happens — a hoist, ramp or bay — used for planning.
Work Board	The visual day and week planner.
Work order	One job on one vehicle: work, parts, labour, status and invoice.
Workshop	Your business in WRMS Pro. All your data belongs to it.
WRMS	Workshop Repair Management Software.

Glossary

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