Troubleshooting
Practical fixes for the problems WRMS Pro users run into most, and what to send support if they do not work.
Audience:Service AdvisorTechnicianWorkshop ManagerAdministrator
Find your problem below. Every page follows the same pattern: what you see, the likely causes, what to check first, how to fix it, and what to tell support if it still does not work.
Login problems
Verification email, password, 2FA, "too many attempts".
Dashboard problems
Missing cards, numbers that look wrong.
Work order problems
Can't complete, can't find, stock looks wrong.
Invoice problems
Wrong GST, numbering, sending.
Payment problems
Online payments not recorded, balances off.
Notification problems
Emails not arriving, alerts not showing.
SMS problems
Texts not sending or replies not arriving.
WhatsApp problems
Messages failing, templates.
Import problems
Customer files, backups, other systems.
PWA and mobile problems
Installing, camera, offline.
Access and permissions
"Technician can't see the job", menu items missing.
Common errors
Messages you may see, and what they mean.
Before you contact support
Collect:
- What you were doing — the page and the button.
- What you expected and what happened — the exact wording of any message.
- When it happened (date and time).
- A screenshot.
- The record involved — invoice number, registration or customer name. Never send passwords or payment card details.
See Support for how to reach WRMS Pro.
Still need help?
Email support@wrmspro.com or use the contact form. Signed-in users can also send a request from Settings → Support.