Login problems
Fixes for verification emails that do not arrive, rejected passwords, two-factor codes and "too many attempts".
The verification email has not arrived
Problem
You signed up, but the email with the verification link has not come.
Likely causes
- It went to junk or spam, or a work email filter held it.
- The email address was mistyped.
- The email was delayed or could not be delivered.
Check this first
- Look in junk, spam and any "other" or "promotions" folders.
- Check the address shown on the verification page is the one you meant.
How to fix it
- On the verification page, use resend. If WRMS Pro asks you to wait, wait for the countdown and try again.
- If the address was wrong, sign up again with the right one.
- Try signing in — if your email is not verified, the sign-in page explains that and offers to send a new link.
Still not working?
Send support the email address you used and the time you signed up.
"Password must be at least 8 characters…"
Problem
Sign-up, reset or change password rejects your new password.
Likely causes
The password does not meet the rules.
How to fix it
Use 8–128 characters including at least one uppercase letter, one lowercase letter, one number and one symbol. For example, three random words with a number and symbol between them.
I forgot my password
How to fix it
- On the sign-in page, choose to reset your password and enter your email.
- Open the link in the email and choose a new password.
- You will be signed out on other devices; sign in again with the new password.
The link works once. If it has expired, request a new one.
My two-factor code is rejected
Likely causes
- The code expired — they change every 30 seconds.
- The phone's clock is wrong.
- You are reading the code for a different account in your authenticator app.
How to fix it
- Wait for a fresh code and enter it straight away.
- Set your phone's date and time to automatic.
- If you no longer have the phone, use one of your backup codes. Each works once.
Still not working?
If you have neither your phone nor a backup code, contact WRMS Pro support from another account or by the contact details on the WRMS Pro website.
"Too many attempts"
Problem
Sign-in stops and shows Too many attempts.
Likely causes
Several sign-in attempts in a few seconds from the same place — including several people in the same workshop signing in at once on a shared internet connection.
How to fix it
Wait a minute, then sign in once, carefully. If several staff start at the same time each morning, stagger sign-ins by a few seconds.
My invitation link does not work
Likely causes
- The invitation expired (they last seven days) or was cancelled.
- You signed up with a different email address from the one invited.
How to fix it
Ask the workshop Owner or Admin to cancel the old invitation and send a new one from Settings → Team, then sign up with exactly that address.
Still need help?
Email support@wrmspro.com or use the contact form. Signed-in users can also send a request from Settings → Support.