Work order problems
Fixes for work orders that will not complete, cannot be found, will not clock on, or leave stock looking wrong.
I can't mark the job as Completed
Problem
Complete is not offered, or changing the status to Completed is refused.
Likely causes
The job is still Pending. WRMS Pro does not allow a job to go straight from Pending to Completed.
How to fix it
Select Start Work (the job becomes In Progress), then Complete.
I can't find a work order
Check this first
- On Work Orders, choose the All tab — the default view may be filtering by status.
- Clear the search box.
- Try global search (Ctrl + K) with the registration.
Likely causes
- The job is Completed or Cancelled and hidden by the active tab.
- The vehicle was archived.
- You are in a different workshop — check the workshop name at the top of the sidebar.
I can't clock on
Likely causes
- The job is Completed or Cancelled.
- You already have a clock running on another job — only one is allowed at a time.
- Your role lacks Services → Edit.
How to fix it
Reopen the job if needed, or Clock off the other job first. Check the running-clock indicator in the header to find it.
Stock looks wrong after a job
Likely causes
- Parts were typed in rather than picked from inventory, so stock did not change.
- Parts were added to a job that was later cancelled, but not removed.
How to fix it
Open the part's Details & history to see exactly which jobs used it. Remove parts from cancelled jobs, or adjust stock.
The job disappeared from the Work Board
Likely causes
Someone selected Remove from board. The work order still exists.
How to fix it
Open the work order and Assign to Board again, or drag it back from the unassigned area.
My changes did not save
How to fix it
Look for Unsaved changes at the top of the work order, and select Save. If saving fails, copy your notes somewhere safe, refresh the page, and try again.
Still not working?
Send support the invoice number or registration, what you changed, and the exact message.
Still need help?
Email support@wrmspro.com or use the contact form. Signed-in users can also send a request from Settings → Support.