PWA and mobile problems
Fixes for installing WRMS Pro on a phone or tablet, the camera not working for photos or barcodes, and offline messages.
There is no install option
Likely causes
- On iPhone and iPad, installing only works from Safari.
- The browser has not offered an install prompt yet, or it was dismissed.
How to fix it
- iPhone/iPad: in Safari, tap Share → Add to Home Screen.
- Android/desktop: open the browser menu and choose Install or Add to Home screen, or go to Settings → Install. If you hid the banner, select Show banner again.
The camera does not open for barcodes or photos
Likely causes
Camera permission was refused for WRMS Pro in the browser or phone settings.
How to fix it
Allow camera access for the WRMS Pro site in your browser's site settings (or the phone's settings for the browser), then reload the page.
Photos or videos take a long time to upload
How to fix it
Use the workshop Wi-Fi rather than mobile data where possible, and upload a few at a time. Photos are compressed before upload; videos are larger and take longer.
A customer cannot play a video
Likely causes
Some video formats do not play in every browser.
How to fix it
Record again using the phone's standard camera settings, or attach photos instead.
"You are offline"
Likely causes
The device lost its internet connection. WRMS Pro needs a connection to load and save data.
How to fix it
Reconnect, then reload. Anything you had not saved before the connection dropped may need entering again.
Still not working?
Tell support the device, operating system version and browser, and send a screenshot.
Still need help?
Email support@wrmspro.com or use the contact form. Signed-in users can also send a request from Settings → Support.