WhatsApp problems
Fixes for WhatsApp messages that fail, template errors outside the 24-hour window, and replies that do not arrive.
Messages fail to a customer who has not written recently
Likely causes
WhatsApp only allows free text within 24 hours of the customer's last message. Outside that window, WRMS Pro must use your approved template, and none is set up — or the template details do not match what WhatsApp approved.
How to fix it
In Settings → Providers → WhatsApp → Message template, enter the exact Template name (or Content SID), Template language and the values in the right order. See The 24-hour rule.
WhatsApp settings say something is still needed
How to fix it
Fill in each field WRMS Pro lists after Save WhatsApp settings. Each field on the page says where to find the value in your provider's console.
Replies do not appear
Likely causes
The webhook was not registered with your provider, or the provider could not verify it because the settings were not saved first.
How to fix it
Save your WhatsApp settings, then copy the Webhook URL into your provider again and complete its verification.
Test message fails
How to fix it
Check the sender number, credentials and that your WhatsApp Business account is approved and active with the provider.
Still not working?
Send support the customer's number, the time, and the error text shown on the message or from your provider.
Still need help?
Email support@wrmspro.com or use the contact form. Signed-in users can also send a request from Settings → Support.