Common errors

You see	What it means	What to do
A job that is "pending" cannot move to "completed".	Jobs must be started before they are completed.	Select Start Work, then Complete.
A settings page says the feature is not included	Your plan does not include that feature, or the trial has ended.	See Subscription and plans.
SMS is not configured / No messaging channel set up	No provider is connected for that channel.	SMS, WhatsApp, Telegram.
Too many attempts	Several sign-ins in a few seconds.	Wait a minute and try once.
Password must be at least 8 characters and include uppercase, lowercase, numbers, and special characters.	The password does not meet the rules.	Choose a stronger password.
Add a supplier before raising an order.	Purchase orders need a supplier.	Add a supplier.
There are no inspection templates yet…	All templates have been removed.	Restore or create one in Manage templates. See Inspections.
Unsaved changes	You have edited a work order without saving.	Select Save.
An unexpected error occurred. Please try again.	Something failed that WRMS Pro could not explain.	Try again. If it repeats, note the time and contact support.
You are offline	The device has no internet connection.	Reconnect and reload.

The customer cannot open a link

The link was revoked, or a new link replaced it.
The invoice was voided — the customer sees that the invoice has been cancelled by the workshop.
A status report link has expired.
The link was copied incompletely (common when pasted into some messaging apps).
The quote has passed its valid-until date — the customer can view it but not accept it.

Open the document, select Share, and send a fresh link by SMS or email from WRMS Pro rather than copying by hand.

The record may have been deleted, or it belongs to another workshop. Check which workshop you are in at the top of the sidebar.

Note the exact message, the time and the page, take a screenshot, and contact support.