Customer Experience
Keep customers informed without picking up the phone — links they can open anywhere, video updates, messages and reminders.
Audience:Service AdvisorWorkshop Manager
Customers want to know three things: what it will cost, when it will be ready, and what you found. WRMS Pro gives you several ways to tell them.
Share links
Quotes, invoices, inspections and status reports customers open without a login.
Customer portal
Status of the logged-in portal.
Customer notifications
Email and SMS updates from a job, and setting up email.
Job status updates
Short video updates from the workshop floor.
Messages
One inbox for SMS, WhatsApp and Telegram.
SMS
Two-way text messages through your SMS provider.
WhatsApp conversations, including photos.
Telegram
Chat through your own Telegram bot.
Reminders and scheduled messages
Remember what is due, and message customers on a schedule.
Which channel should I use?
| You want to… | Use |
|---|---|
| Send a quote, invoice or inspection report | A share link, sent by email or SMS |
| Show the customer what you found | An inspection report or a status report with video |
| Tell them the car is ready | Notify on the work order, or a status change notification |
| Have a back-and-forth conversation | Messages (SMS, WhatsApp or Telegram) |
| Remind them about a service in six months | A scheduled message |
Still need help?
Email support@wrmspro.com or use the contact form. Signed-in users can also send a request from Settings → Support.