Messages
One inbox for your SMS, WhatsApp and Telegram conversations with customers, plus messages scheduled to go out later.
Messages brings your customer conversations together, whichever channel they arrived on.
Before you start
Set up at least one channel: SMS, WhatsApp or Telegram. Until you do, the inbox shows No messaging channel set up with a link to set one up.
The inbox
Open Messages from the sidebar. The tabs are:
| Tab | Shows |
|---|---|
| Inbox | All conversations across every connected channel. |
| Scheduled | Messages queued to go out later. See Reminders and scheduled messages. |
| SMS, WhatsApp, Telegram | Conversations on one channel. |
Select a conversation to read it and reply. Each message shows whether it was Queued, Sent, Delivered, Read or Received. If a message fails, select Try again.
Start a new conversation
For SMS, the composer shows the character count and how many SMS segments the message will use.
Messages from unknown numbers
If someone who is not a customer messages you, the conversation says the number belongs to no customer yet. Add them as a customer to reply.
Deleting
Delete conversation removes your copy of the conversation. The messages stay on the customer's phone.
Permissions
The Messages area is available to people who can view customers (Customers → View).
Still need help?
Email support@wrmspro.com or use the contact form. Signed-in users can also send a request from Settings → Support.