Telegram
Message customers through your own Telegram bot, send them status reports, and receive their replies in WRMS Pro.
Plan feature: TelegramAudience:AdministratorService Advisor
Telegram messaging works through a Telegram bot that you create for your workshop. Customers start a chat with your bot, and from then on you can message them from WRMS Pro.
Before you start
- A plan that includes Telegram.
- The Telegram app, to create your bot.
- Settings → Edit permission.
Create your bot and connect it
In Telegram, open a chat with @BotFather, create a new bot, and copy the bot token it gives you. Keep the token private.
In WRMS Pro, open Settings → Providers → Telegram.
Paste the token into Bot Token and select Save Settings. WRMS Pro connects to the bot and shows its Bot Username. The webhook is set up for you automatically.
Optionally, send a Test Message to a chat ID to check it works.
Connect customers
A customer has to start the conversation with your bot before you can message them.
- Share your Customer Connection Link. Copy it from the Telegram settings and replace the customer ID placeholder with the customer's ID, so the chat is linked to the right customer record.
- Shared pages can show a Chat with us on Telegram QR code customers can scan.
Once connected, the customer's Telegram chat appears on their record and in Messages.
What you can send
- Messages from Messages or the customer's Telegram tab.
- Status reports — tick Telegram when sending.
- Scheduled messages by Telegram.
Disconnect
Disconnect Bot removes the bot from WRMS Pro and stops incoming messages. Your conversation history is kept.
Still need help?
Email support@wrmspro.com or use the contact form. Signed-in users can also send a request from Settings → Support.