SMS problems

"SMS is not configured"Copy Anchor Link

How to fix itCopy Anchor Link

Set up your SMS provider in Settings → Providers → SMS. See SMS.

Texts are not sendingCopy Anchor Link

Check this firstCopy Anchor Link

• Send Test SMS from Settings → Providers → SMS.
• The customer's mobile number. It should include the country code, such as +61412345678.

Likely causesCopy Anchor Link

• Provider credentials are wrong or the account is out of credit.
• Your sender number cannot send to Australian mobiles.
• The customer's number is missing or incomplete.

How to fix itCopy Anchor Link

1. Correct the credentials and send a test.
2. Top up or check the account with your SMS provider.
3. Fix the customer's number, and set Default country code to +61 in Settings → Localization.
4. On a failed message in Messages, select Try again.

Customer replies do not appearCopy Anchor Link

Likely causesCopy Anchor Link

The Webhook URL from WRMS Pro has not been added to your provider as the address for incoming messages, or was added to a different number.

How to fix itCopy Anchor Link

Copy the Webhook URL from Settings → Providers → SMS and paste it into your provider's settings for your sender number. Send yourself a test and reply to it.

Still not working?Copy Anchor Link

Send support the recipient number, the time, the message status shown in Messages, and any error from your provider's dashboard.